Return Policy for Products Damaged During Shipment
After receiving your shipment, you have two weeks in which to inspect the product(s) and inform Engravers Etc. of any damages that occurred during shipment, prior to delivery. If you determine your product was damaged during shipment, please contact us immediately at 1-866-221-3142. If you fail to notify us within 2 weeks of delivery of any damaged shipments, Engravers Etc. is not responsible for the damaged product and will not be able to service you with a replacement or refund.

When returning product to Engravers Etc., it is the customer's responsibility to pack the product in the original box with sufficient packaging material, and it is in the customer's best interest to insure the package. Any item received damaged at Engravers Etc. is the customer's responsibility and no replacement or refund will be issued.

If the product is damaged during shipment back to Engravers Etc., we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email or phone that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct Engravers Etc. concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, we will no longer be responsible for returned Item(s).