Return
Policy for Products Damaged During Shipment
After receiving your shipment, you have two weeks in which to
inspect the product(s) and inform Engravers Etc. of any
damages that occurred during shipment, prior to delivery.
If you determine your product was damaged during shipment,
please contact us immediately at 1-866-221-3142. If you fail
to notify us within 2 weeks of delivery of any damaged
shipments, Engravers Etc. is not responsible for the damaged
product and will not be able to service you with a replacement
or refund.
When
returning product to Engravers Etc., it is the customer's
responsibility to pack the product in the original box with
sufficient packaging material, and it is in the customer's
best interest to insure the package. Any item received damaged
at Engravers Etc. is the customer's responsibility and no
replacement or refund will be issued.
If the product is damaged during shipment back to Engravers
Etc., we will not be able to issue the customer a refund or
credit for the product. We will inform the customer via email
or phone that the item(s) were received damaged and we will
hold the damaged product up to 45 days. It is the customer's
responsibility to file a claim with the shipping carrier and
to instruct Engravers Etc. concerning the disposition of the
damaged product. If we have not received notification or
response from the customer within 45 days, we will no longer
be responsible for returned Item(s).
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